You’re the expert on your patients; we’re the expert on mental health referrals.
We know the obstacles you face when coordinating mental health support. Too often, sending a patient to a mental health provider feels like sending them into a “black box” — communication breaks down, and you’re left unable to confirm your patient received the support they deserve. These gaps lead to provider burnout and put your patients at risk.
You got into healthcare to help people. We’re here to make sure that work doesn’t stop at your office door. That’s why we have built a partnership model designed around visibility, communication, and fast access to care.
Unmet mental health needs are disrupting the care you work hard to provide.
We understand that you carry your patients’ outcomes with you, even the ones you couldn’t fully address in a 15-minute visit. Managing mental health conditions stretches your daily clinic operations. Untreated issues lead to recurring visits, extended appointments, and delays for other patients, contributing to burnout and making it harder to meet quality care metrics. For your patients, delayed treatment can mean worsening physical health, increased chronic conditions, and higher hospitalization rates.
Our Solution for Your Practice:
- Dedicated Clinical Expertise – Our team provides a comprehensive range of mental health services tailored to support the diverse needs of your patients.
- Full Continuum of Outpatient Services – We deliver therapy, medication management, and evidence-based interventions like Transcranial Magnetic Stimulation (TMS) and Spravato.
- Evidence-Based Care – We utilize proven treatments that yield positive outcomes. This allows your patients to focus on the essential medical treatments you provide, knowing their mental health is in expert hands.
You and your patients can rely on our mental health care coordination expertise.
Primary care visits average less than 15 minutes. When a patient screens positive for depression or anxiety, ensuring prompt, high-quality mental health care coordination without disrupting your clinic flow is a real challenge. Without a clear follow-up pathway, patients miss critical early intervention opportunities. Your patients deserve follow-through — and so do you.
How we help:
- A Simplified Referral Process – Hand your patient a card or submit a secure request via form or phone, and our team handles the rest.
- Active Care Coordination – We contact every referral by phone and email and close the loop with your office.
- We’ll identify the appropriate services – Our intake experts will speak with your referrals to connect them with the right services and providers.
- Accessible Support – We have broad insurance acceptance, diverse language options, and an extensive specialist network.
We offer a single front door that provides fast access to affordable mental health referrals for all of your patients.
Less than 20% of psychiatrists can accept new patients, with average wait times between 43 and 67 days1. Insurance coverage, language barriers, and outdated referral databases create dead ends for patients — and waste your team’s time. Mismatched mental health referrals erode patient trust and pull focus away from direct care. Your patients are already navigating enough. Finding mental health support shouldn’t be one more obstacle.
What partnership looks like:
- Short Wait Times – We offer telehealth and in-person options across a variety of communities in our region.
- Care For Everyone on Your Caseload – We accept referrals for all conditions and symptoms appropriate for outpatient mental healthcare, for patients of all ages.
- Major Insurances Accepted – We’re committed to affordable care, accepting Medicare, Medicaid and most commercial plans.
- A Large, Diverse Provider Base – Our therapist and psychiatric provider teams are large and diverse. Our team accepts broad insurance coverage and offers both diverse language needs and treatment modalities.
- Expanding Access – Your patients have even more access to care – through new locations, specialized services, and growing provider capacity
Together, we’ll develop a collaborative partnership that simplifies mental health referrals for your practice.
When a referral disappears into silence, it’s not just a data problem; it’s a patient you’re still worried about. Data from integrated health systems shows only 35% of external referrals result in a documented completed appointment, and nearly 39% have no documented status at all2. There is a communication breakdown between primary care/medical providers and specialists. This has a negative effect on patients, on the provider, and on the trusted relationship between the two.
Our commitment to you:
- A Partner You Can Rely On – Our referral partnerships are built on the trust that we will ensure your patient needs are met, in a timely manner that supports your practices’ needs and their well-being.
- Relationships built on collaboration, not competition – We’re here to support your patients and empower you to maintain the existing relationship you have with them. If they’re already seeing you for a mental health service, we’re happy to schedule them for other services that fill the gap.
- Dedicated Regional Outreach Managers (ROM) – Each referral partner is assigned a ROM who monitors your referrals, responds to your inquiries and keeps communication seamless.
- Enhanced Support for High Volume Referrals – Providers with a high volume of mental health referrals are eligible for our CARE (Collaborative Access & Referral Engagement) program which includes enhanced support and collaboration.