If your client portal is set up, you will have received an email with login instructions and a username from your clinical team. This link expires after 72 hours, so be sure to set up your profile shortly after receiving this email.
If you have not received this information yet and would like to be connected to the online client portal please reach out directly to your clinic or speak with your provider at your next appointment.
In the Client Portal, you can:
- Access Your Appointments: View upcoming and past appointments, making it easier to stay on track with your treatment plan.
- Important Documents: Find and download any necessary forms or paperwork, saving you time and hassle.
- Update your insurance:
- Instead of calling your clinic, you can use the MYIO portal to directly update your insurance.
- Use secure messaging to:
- Request Refills
- Note that advance lead time must be provided. The office requires 2 business days to process a request.
- There are some exceptions where requests may not be filled – i.e. if an appointment is needed, a change in treatment plan, provider discretion
- Reschedule/Cancel your appointment
- The best way to avoid a late cancellation charge is to send a secure message via the portal at least 24 hours prior to the appointment.
- Request an upcoming appointment be converted to telehealth or in-person
- Request Medical Records
- General Inquiries, including
- A note for absence from school/work
- A letter for accommodations
- Forms that require completion
- A referral
- Request Refills
Your mental health journey is personal, and we’re here to support you every step of the way. With the Client Portal, you have the tools and resources you need at your fingertips.
Please note that there are some communications that should occur by directly calling your clinic or other clinical teams. This includes:
- Billing questions, Insurance questions, In or out of network benefits or costs
- All of the above should continue to be directed to the appropriate teams via phone at (833) 674-0354
- Clinical questions
- Providers are unable to engage in clinical care over secure messaging
- These questions must be answered in either an in person or telehealth appointment